FAQ

PijpCraft is an online shop specializing in high-quality, embroidered t-shirts that capture the essence of Amsterdam and Bavarian tradition. Each design is carefully crafted with sustainability in mind, using organic materials and made-to-order processes to reduce waste.

When you place an order, your t-shirt is made especially for you. This means we don’t start production until you’ve made your purchase. This approach helps us minimize overproduction and reduce our environmental impact.

We accept major credit cards, PayPal, and other secure payment options as indicated at checkout. All transactions are securely processed to protect your payment information.

Orders typically take circa 5 business days to process before shipping. Delivery times vary depending on your location and the shipping method selected at checkout. You will receive a confirmation email with tracking information once your order has shipped.

Yes, we ship worldwide! Please note that international orders may be subject to customs fees or import duties, which are the responsibility of the customer. Shipping times for international orders may vary depending on your location.

Yes, you can return products within 14 days of receipt. The item must be in the same condition as when you received it—unworn, unwashed, and with original tags attached. Please note that return shipping costs are the responsibility of the customer. At this time, we do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.

If you receive a defective item or there’s an error with your order, please contact us within 7 days of receiving your product. We will work with you to resolve the issue, whether that means providing a replacement or issuing a refund.

Yes, we offer custom embroidery options for personalized designs. Please note that custom orders are non-returnable and non-refundable once production has started. You will receive a digital proof for approval before we begin production. Contact us for more information.

To keep your embroidered t-shirt looking its best, we recommend washing it inside out on a gentle cycle with cold water. Avoid bleach, and tumble dry on low or hang to dry. Do not iron directly on the embroidery.

If you have any questions or need assistance, feel free to reach out to us at hello@pijpcraft.com. We’re here to help and ensure you have the best shopping experience possible.

All our t-shirts are made with organic cotton and are sourced from ethical manufacturers. Each t-shirt is embroidered and crafted with care to ensure the highest quality.

Yes, once your order has shipped, you will receive an email with tracking information. You can use this to track your order’s progress and estimated delivery date.