Store Policy

Introduction

​

Welcome to PijpCraft! We strive to provide you with high-quality, unique embroidered t-shirts and a seamless shopping experience. Please review the following store policies to ensure a smooth and satisfying experience. By shopping with us, you agree to the following terms and conditions.

​

Order Processing

Made-to-Order: All products are made especially for you as soon as you place an order. This allows us to reduce overproduction and offer you a more sustainable shopping experience.

Processing Time: Please allow 1-2 business days for order processing before shipping. Processing times may vary during peak seasons.

Shipping Policy

Shipping Rates: Shipping rates are calculated at checkout based on your location and the size of your order.

Shipping Times: Estimated shipping times will be provided at checkout. Please note that shipping times are estimates and may vary depending on your location and shipping method chosen.

International Shipping: We ship worldwide. Please be aware that international orders may be subject to customs fees or import duties, which are the responsibility of the customer.

​

Return Policy

Return Window: You can return products within 14 days of receipt. The product must be in the same condition as received—unworn, unwashed, and with all original tags attached.
Return Shipping: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method.

Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed and a credit will be applied to your original method of payment.

Exchange Policy

Exchanges: We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired item.

 

Custom Orders
Personalized Products: Custom orders are non-returnable and non-refundable once production has started. Please review all details carefully before submitting your order.
Design Approval: For custom designs, you will receive a digital proof for approval. Production will only begin once you confirm the design.

 

Payment Policy

Accepted Payments: We accept major credit cards, PayPal, and other payment methods as indicated on the checkout page.

Payment Security: All transactions are securely processed. We do not store or have access to your payment details.

 

Privacy Policy
Data Protection: Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

 

Intellectual Property
Design Rights: All designs, logos, and content on the PijpCraft website are the intellectual property of PijpCraft and may not be used or reproduced without permission.

 

Contact Information
If you have any questions about these policies or need assistance, please contact us at hello@pijpcraft.com.

 

Changes to This Policy
PijpCraft reserves the right to update or modify these policies at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Thank you for shopping with PijpCraft! We appreciate your support and are here to make your shopping experience as enjoyable as possible.

​

VAT Tax ID

NL004541913B14